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Frequently Asked Questions

💎Product & Crystal

Yes. Every piece is crafted with genuine natural crystals. Since they're naturally formed, each stone has its own unique color, texture, and inclusions.

Many people wear crystals for their traditional symbolic associations, such as confidence, abundance, love, protection, or calm. These beliefs are based on cultural and spiritual traditions and are a personal choice.

There is no right or wrong choice. You can select a crystal based on its traditional symbolism, your personal intentions, or simply the design and color that you love most. The best crystal is the one that feels most meaningful to you.

Mostly yes but natural gemstones slightly vary in color, shape, and patterns, making every piece one of a kind.

Yes! Crystal jewelry is suitable for everyone and can be worn every day. Crystals have traditionally been associated with positive energy and uplifting symbolism, and there are no known harmful effects from wearing them. Whether you wear your jewelry for its traditional crystal meaning, as a personal reminder, or simply as a stylish fashion accessory, the choice is entirely yours.

Many people traditionally refresh their crystals by placing them under moonlight overnight or on a selenite charging plate. You can do this whenever you feel your crystal needs a refresh. To keep your jewelry looking beautiful, avoid harsh chemicals, perfumes, and prolonged water exposure.

Absolutely! Many crystals are traditionally paired together, and there's no limit to creating combinations that match your personal style or intentions.

💖Material & Jewelry Care

Most of our jewelry is made from high-quality brass with premium gold plating. Material details are listed on each product page.

Yes! Our jewelry is finished with a premium e-coating that helps protect against everyday tarnishing and makes it water-resistant for daily wear. We also use lead-free and nickel-free metals, making our pieces skin-friendly and suitable for most people with sensitive skin.

To keep your jewelry looking its best, avoid direct contact with perfumes, lotions, harsh chemicals, and prolonged water exposure. Remove it before swimming, showering, exercising, or sleeping, and store it in a dry pouch or jewelry box when not in use. Gently wipe it with a soft cloth after wearing to maintain its shine.

📦 Shipping & Delivery

Orders are usually dispatched within 24–48 hours. Once shipped, delivery typically takes 3–7 business days across India, depending on your location. During festive seasons or unforeseen courier delays, delivery may take slightly longer.

As soon as your order is dispatched, you'll receive a tracking link via SMS and email. You can use this link to follow your package until it reaches your doorstep.

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Yes! Cash on Delivery (COD) is available for most serviceable PIN codes. There is small COD fee applicable

Yes, international shipping is available to selected countries. We take orders through email or phone. Shipping charges and delivery timelines are provided when connected

🔄 Returns, Exchanges & Cancellations

Yes, you can request a cancellation or modification only before your order has been dispatched. Once the order has been shipped, it can no longer be cancelled or changed. If you've made a mistake with your order or shipping address, please contact us as soon as possible.

We do not offer returns or exchanges on our products due to the nature of jewelry and hygiene considerations. We encourage you to read the product description, specifications, and sizing details carefully before placing your order. We use original product photographs to accurately represent every item, so what you see is what you receive.

While every order is carefully quality-checked before dispatch, if you receive a damaged, defective, or incorrect item, please contact our support team within 24 hours of delivery with clear photos and an unboxing video. We'll review the issue and provide an appropriate resolution as quickly as possible.

Still Have Questions?

Frequently Asked Questions

We're always happy to help! Reach out to our support team and we'll get back to you as soon as possible.

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